Final Sale
All products purchased from Fall-In Lash are considered final sale. We do not accept returns or exchanges for reasons other than quality issues.
Quality Issues
If you receive a product from us that is defective or damaged, please contact our customer service team within 7 days of receiving your order. We will be happy to assist you with a replacement or refund for the defective or damaged item.
Contact Us
If you encounter any issues with the quality of our products, please do not hesitate to reach out to our customer service team. You can contact us via Instagram at Fallin.Lashes or by filling out the contact form on our website. Please provide detailed information about the issue, along with your order number, to help us assist you more effectively.
Proof of Purchase
To be eligible for a replacement or refund due to quality issues, you must provide proof of purchase from our Fall-In Lash website.
Refunds
If a refund is issued for a defective or damaged product, it will be processed back to the original form of payment used for the purchase.
Shipping Costs
Shipping costs associated with the replacement item will be covered by Fall-In Lash.
Shipping costs associated with returning items for quality issues will be covered by Fall-In Lash. Please follow the instructions provided by our customer service team for returning the item.
Conditions of Return for Quality Issues
Returned items must be in their original packaging and in unused condition.
Non-Quality Related Issues
We regret that we cannot accept returns or provide refunds for reasons other than quality issues.
Policy Updates
Fall-In Lash reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Return Policy
&
Exchange Policy
Thank you for choosing Fall-In Lash for your false lash needs. We are committed to providing you with high-quality products and excellent customer service. Please review our return policy:
By making a purchase from Fall-In Lash Online Store, you agree to abide by the terms and conditions outlined in this return policy.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. We appreciate your understanding and cooperation.
Sincerely,